Privacy Policy
EFFECTIVE DATE: 12.12.2017
Our commitment to privacy
Voucha Pty Ltd ATF The Voucha Unit Trust (“Voucha”) operates thewebsite and provides users a service where they can buy gift cards from us and sell their unwanted gift cards to us (“Voucha Services”). Gift cards purchased from us may be pre-owned by third-party individuals or sold directly to users by the retailer through Voucha Services.
We recognize that to run our business successfully, we must maintain high standards when it comes to how we collect, hold, use and disclose your information. We have established a number of protocols to help us keep your information secure and ensure that it is strictly used and disclosed in accordance with our privacy policy (the "Policy").
What information do we collect and hold?
Personal information you give us
In order to use Voucha Services, we may collect the following information from you:
contact details (including phone number and email address); and
bank and PayPal account details
If you wish to sell a gift card to us, we will also ask you to provide information about that gift card. This information may include:
the name of the retailer;
the balance on the gift card;
the expiry date of the gift card; and
the gift card number and PIN code.
Information we get when you use Voucha Services
If you are you use Voucha Services, you will leave a 'digital footprint' with us. That digital footprint tells us a range of different things about you. This information includes:
details in our sever logs which tell us how you used Voucha Services;
Internet Protocol (IP) addresses used to access Voucha Services;
geolocation data indicating your location; and
dates and times that you use Voucha Services.
Use of website cookies
You should be aware that when you visit our website, we and/or third-parties may place cookies on your browser to enhance and manage our website and improve our business and Voucha Services. We and/or third-parties may use this information to optimise and place advertisements, including advertisements of third-party businesses and remarketing advertisements based on past visits to this website.
The information we collect through the use of cookies or otherwise may include:
the type of device you are using (e.g. brand and hardware model);
your computer's operating system;
your computer's browser type and capabilities;
your computer's IP address and geolocation;
websites you have visited, including how you were referred to each website; and
website statistics, including the time spent on each website.
Third-parties may place and read cookies on your browser, or use web-beacons or similar technologies to collect information.
Cookies can be managed and deleted by accessing the individual settings of your browser. You may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser. We therefore recommend you enable cookie acceptance to benefit from all of Voucha Services.
How do we collect your information?
We collect information from you when you use Voucha Services, or have other dealings with us or third-parties we are affiliated with.
There are three ways we collect your information.
You provide it to us
You could provide us your information in a number of different ways; including:
when you provide your contact details on our online registration form or landing page;
when you contact us and leave a message with your contact details; and/or
when you use Voucha Services.
We obtain information from third-parties
We may engage third-parties who provide us with your personal information. This information may be taken from:
marketing mail lists;
public databases and social media platforms; and/or
commercially available geographic and demographic information.
How do we use your information?
We are careful in how we use your information. We use it to deliver Voucha Services to you and we also use it for other reasons, such as to understand you and your needs. It also may be used to let you know about products or services which we think you may be interested in. Moreover, it may be used to let you know about products or services being offered by third-parties with whom we have a commercial relationship.
We collect, use and exchange your information for a wide range of purposes, including administration. Your information helps us properly manage Voucha Services and maintain and update our records.
Providing Voucha Services to you
In order to use Voucha Services, you must provide us with your information. By better understanding you, we are able to improve Voucha Services, so we better meet your needs.
We may need to be able to communicate with you to provide you information about Voucha Services. Communication could take a number of different forms; including, email, SMS, social media, telephone or other methods. Being able to contact you will help us improve your experience when using Voucha Services.
Direct Marketing
We want to make sure you know about Voucha Services, special offers, and other things we think will benefit you. Sometimes we may use your information to market Voucha Services directly to you. Moreover, we may also use your information to send you marketing material from one of our trusted commercial partners. In some cases, marketing activity may continue after you have stopped using Voucha Services and it will continue until you opt-out. You can stop us using your information for direct marketing by emailing In regards to any email marketing you receive, simply click the "unsubscribe" link at the bottom of the email and elect not to receive any future marketing material from us.
We may use your information in order for us to comply with the law, and assist government or law enforcement agencies in enforcing the law.
When do we share your information?
In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate.
We may provide your personal information to third-parties that provide services to us.
These services may include:
customer enquiries and support services;
mailing and logistics operations;
payment gateway and banking services;
market research, marketing, telemarketing services;
information technology, network, development, analysis and business intelligence services;
legal services;
accounting services;
entities that facilitate or implement the transfer/sale of all or part of our assets or business; and
other organisations that may provide us with support services from time to time.
In order for us to comply with the law, we may be required to provide your information to law enforcement and national security agencies, and other government and regulatory authorities.
We may be required to share your personal information with third parties that are located outside of Australia. These third parties may provide services to us or they (or their related body corporates) may use Voucha Services.
How can you access your information?
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any information which we hold about you and to advise us of any perceived inaccuracy. We note that the Act does set out some exceptions to this.
To make a request, you need to complete an application form verifying your identity and specifying what information you require.
We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is expensive, we will advise the likely cost in advance and can help to refine your request if required.
How can you make a privacy complaint?
If you consider that any action of ours breaches this Policy, or the Australian Privacy Principles or otherwise does not respect your privacy, you can make a complaint. We will investigate your complaint thoroughly and promptly. To make a complaint, please email or write to us using the details in the "How can you contact us?" section below.
How can you contact us?
If you have any questions in relation to the Policy or our how we collect, hold or disclose your information or you would like a copy of the Policy sent to you, then you can contact us by:
Emailing us:
Writing to us: 825a Glen Huntly Road, Caulfield South, Victoria, 3162
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